Process work for clinics and healthcare providers

In a clinic the clinical work is the point and the administration is what stands in its way. We work only on the administrative side: how a patient gets booked, informed, checked in and billed.

Where administration slows care down

• Booking and rescheduling by phone, with reception working from several calendars.
• Intake forms filled in on paper in the waiting room, then keyed into the record.
• No-shows that leave a gap nobody can fill in time.
• Referrals and results chased by phone and fax between practices.
• Claims and billing returned for missing information.

What we do not touch

We do not design clinical pathways, make clinical decisions or advise on treatment. Patient data is a regulated matter: we work with sample or de-identified data where we can, agree access in writing, and follow your compliance rules. Check requirements for your own region and speak with your compliance lead before sharing anything identifiable.

Where to start

Our healthcare process map follows one appointment from request to follow-up, including the intake loop and the waitlist. For the improvement side, see process improvement for healthcare providers, the guide on improving healthcare administration, and the appointment reminders case study.

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