Our approach: five stages, each one approved by you
Five stages. You approve each one before the next starts.
Discover
Interviews and shadowing with the people who do the work, plus a review of their tools and data.
Map and measure
We draw the current process and record time, volume and error rates for each step.
Redesign
We remove, merge or reorder steps and rank automation options by effort and payback.
Build and test
We build the workflows, run them on real cases and fix what breaks before launch.
Hand over and improve
You get documentation and training. We review the numbers after 30 days and tune what needs it.
Related reading
GuideProcess Improvement Framework in Six StagesA six-stage process improvement framework for small teams: pick, measure, map, diagnose, change and review. Run it in six weeks without a process department.GuideHow to Identify Process Bottlenecks: 5 MethodsFive practical ways to find a process bottleneck: queue observation, timestamp sampling, work-in-progress counts, rework tracking and asking where people wait.