Delay alerts for a logistics company
Illustrative scenario. This page describes a typical project and the outcomes we would plan around. It is not a report of a named client’s results. Targets are set with you after the free process review.
The situation
Customers phone to ask where their shipment is. Staff check a sheet, then reply by email. Delays are often found only when the customer complains.
What we do
- Connect scan events to the tracking record automatically.
- Flag shipments that pass their expected scan time.
- Message customers at key milestones and when a delay appears.
- Give operations a short exceptions list instead of a long tracking sheet.
What we measure
Status-check calls per week, time to inform a customer of a delay, and the number of exceptions handled per person.
Typical outcome targets
Fewer where-is-my-order calls and customers who feel informed. Targets are set with you after the free review.
Related reading and services
Industry serviceProcess improvement for logisticsFix the exception path first.LogisticsWorkflow automation for logistics: five flows worth building and the traps to avoidPractical workflow automation for logistics companies: shipment status, delay alerts, proof of delivery, booking intake and billing disputes, with common pitfalls.ServiceProcess automationApprovals, notifications and data moves built on tools you already use.
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