Industry

Process work for event and exhibition organisers

A trade show produces a few days of intense contact and weeks of delay. The value of a lead falls quickly after the event, so the process that matters is what happens in the first 48 hours.

The usual problems

  • Business cards pile up in a bag and are typed in after the show.
  • Duplicate contacts from several staff scanning the same visitor.
  • No agreed definition of a hot lead, so everyone follows up on their own judgement or not at all.
  • Exhibitors get lead lists days late.

The events map shows capture, duplicate check, scoring and the second-attempt loop. See the exhibition organiser case study and the guide to speed to lead.

Related reading and services

Want to fix a process like this?

Book a free process review. Bring one slow process and leave with three improvement ideas.

Book a free review